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Updated: June 13, 2025
The benefits which came to the company from these changes were: First. A substantial improvement in the quality of the product. Second. A material reduction in the cost of inspection, in spite of the extra expense involved in clerk work, teachers, time study, over-inspectors, and in paying higher wages. Third.
In addition to this one of the lots inspected by the four over-inspectors was examined on the following day by the chief inspector, selected on account of her especial accuracy and integrity. An effective expedient was adopted for checking the honesty and accuracy of the over-inspection.
This was accomplished through what is known as over-inspection, Each one of four of the most trust-worthy girls was given each day a lot of balls to inspect which had been examined the day before by one of the regular inspectors; the number identifying the lot to be over-inspected having been changed by the foreman so that none of the over-inspectors knew whose work they were examining.
The shorter hours and improved conditions made it possible for the girls to really work steadily, instead of pretending to do so. Piece work was then introduced, a differential rate being paid, not for an increase in output, but for greater accuracy in the inspection; the lots inspected by the over-inspectors forming the basis for the payment of the differential.
Every two or three days a lot of balls was especially prepared by the foreman, who counted out a definite number of perfect balls, and added a recorded number of defective balls of each kind. Neither the inspectors nor the over-inspectors had any means of distinguishing this prepared lot from the regular commercial lots.
The number identifying the lot having been changed by the foreman so that none of the over-inspectors knew whose work they were examining. In addition, one of the lots inspected by the four over-inspectors was examined on the following day by the chief inspector, selected on account of her accuracy and integrity.
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